Healthy Fishhh

Shipping Policy

Last Updated: October 27, 2025

1. Overview

At Healthy Fish, we understand the importance of fresh, timely delivery for our prepared fish products. This Shipping Policy outlines our delivery process, timelines, coverage areas, and related terms.

Contact Information:

2. Delivery Coverage Area

We currently provide delivery services exclusively within Bengaluru, Karnataka, India.

2.1 Serviceable Pin Codes

We deliver to the following pin codes in Bengaluru:

560001, 560002, 560003, 560004, 560005, 560006, 560007, 560008, 560009, 560010, 560011, 560012, 560014, 560015, 560016, 560018, 560019, 560020, 560021, 560023, 560024, 560025, 560027, 560030, 560032, 560033, 560038, 560040, 560041, 560042, 560044, 560046, 560047, 560051, 560052, 560053, 560054, 560055, 560056, 560071, 560079, 560080, 560084, 560086, 560094

Note: This list is subject to change. Please check the serviceability of your pin code at checkout before placing an order.

2.2 Non-Serviceable Areas

We currently do not deliver to:

  • Areas outside Bengaluru city limits
  • Remote or inaccessible locations within Bengaluru
  • Military and restricted zones
  • Pin codes not listed above

If your location is not currently serviceable, you will be notified at checkout. We are continuously expanding our delivery network.

3. Delivery Timeline

3.1 Same-Day Delivery

  • We offer same-day delivery for all orders
  • Maximum delivery time: 1 hour from order confirmation
  • Orders are processed immediately upon payment confirmation

3.2 Delivery Days

  • Deliveries are available 7 days a week, including weekends and most public holidays
  • Service may be limited or unavailable during extreme weather conditions or unforeseen circumstances

3.3 Order Cut-Off Times

  • Orders can be placed 24/7 through our website
  • Delivery time starts from order confirmation, not order placement
  • During peak hours, slight delays may occur (we will keep you informed)

4. Delivery Process

4.1 Third-Party Delivery Partners

  • All deliveries are fulfilled by our trusted third-party delivery partners
  • Delivery partners are trained in food safety and handling protocols
  • Our partners are committed to maintaining the quality and freshness of your order

4.2 Order Tracking

  • You will receive an order confirmation via email/SMS once your order is placed
  • You will be notified when your order is out for delivery
  • Our delivery partner may contact you for address confirmation or delivery instructions

4.3 Packaging

Our products are carefully packaged to ensure freshness and quality during transit:

  • Food-grade, leak-proof containers
  • Ice packs to maintain temperature (when applicable)
  • Insulated packaging for temperature-sensitive products
  • Sealed packaging to prevent contamination
  • Storage instructions included with each package

5. Delivery Charges

5.1 Delivery Fee Structure

  • Delivery charges are free for order more than 600
  • Delivery charges vary based on distance and order value
  • Applicable delivery charges will be displayed at checkout before payment
  • Free delivery may be offered during promotional periods

5.2 Pricing Transparency

All costs, including product price, delivery charges, and taxes, will be clearly displayed before you complete your purchase. There are no hidden fees.

6. Delivery Address and Contact

6.1 Accurate Information

You must provide:

  • Complete and accurate delivery address including landmark
  • Working contact number for delivery coordination
  • Any specific delivery instructions (e.g., gate code, floor number)

6.2 Address Changes

  • Address changes are not possible once the order is dispatched
  • Ensure your delivery address is correct before confirming your order

6.3 Incomplete or Incorrect Addresses

  • We are not responsible for non-delivery or delays due to incomplete or incorrect address information
  • Additional delivery charges may apply for re-delivery attempts

7. Receiving Your Order

7.1 Availability at Delivery

  • You or an authorized person must be available at the delivery address to receive the order
  • Delivery partners will attempt to contact you via phone if you’re unavailable
  • Unattended deliveries are not permitted due to the perishable nature of our products

7.2 Delivery Attempts

  • Our delivery partner will make one delivery attempt
  • If you are unavailable, the delivery partner will contact you to arrange immediate redelivery
  • If contact cannot be established within 15 minutes, the order will be returned

7.3 Failed Delivery

If delivery fails due to:

  • Customer unavailability
  • Incorrect contact information
  • Refusal to accept delivery without valid reason

Then:

  • The order will be cancelled
  • No refund will be provided for customer-caused failed deliveries
  • A re-delivery fee may be charged for rescheduled deliveries

7.4 Inspection at Delivery

  • Please inspect your order at the time of delivery
  • Check for any visible damage, leakage, or incorrect items
  • Report any issues immediately to the delivery partner and contact us at healthyfishhh@gmail.com
  • Do not accept the order if you notice significant damage or quality issues

8. Order Verification

8.1 Identity Verification

For Cash on Delivery (COD) orders:

  • You may be required to provide identification
  • This is to prevent fraud and ensure order security

8.2 Order Confirmation

  • The delivery partner will verify your order details before handover
  • Please confirm the order number and items received

9. Delivery Delays

9.1 Unforeseen Circumstances

While we strive for on-time delivery, delays may occur due to:

  • Extreme weather conditions
  • Traffic congestion or road closures
  • Technical issues or system downtime
  • High order volume during peak periods
  • Delivery partner availability

9.2 Notification of Delays

  • We will notify you via phone/SMS/email if significant delays are expected
  • You may choose to cancel your order if the delay is unacceptable (subject to our cancellation policy)

9.3 Liability for Delays

  • We are not liable for minor delays (up to 30 minutes beyond estimated delivery time)
  • For significant delays caused by our fault, we may offer compensation in the form of discounts or credits at our discretion

10. Special Delivery Instructions

10.1 Contactless Delivery

  • Contactless delivery may be requested during checkout
  • The delivery partner will follow your instructions while ensuring order security
  • You will be notified when the order is left at your doorstep

10.2 Delivery to Alternative Person

  • You may authorize someone else to receive your order
  • Provide their contact information during checkout
  • We are not responsible for orders accepted by unauthorized persons

10.3 Delivery to Secured Premises

For gated communities, apartments, or office buildings:

  • Provide complete details including tower, floor, and apartment/office number
  • Inform security personnel about expected delivery
  • Cooperate with delivery partner for smooth access

11. Product Quality Upon Delivery

11.1 Temperature Control

  • Our products are maintained at appropriate temperatures throughout delivery
  • Ice packs and insulated packaging ensure freshness
  • Products should feel cold/cool to touch upon delivery

11.2 Storage After Delivery

  • Follow storage instructions provided with the package
  • Refrigerate or freeze products immediately as directed
  • We are not responsible for quality degradation due to improper storage after delivery

11.3 Quality Issues

If you notice quality issues upon delivery:

  1. Do not accept the delivery if the product appears significantly spoiled
  2. Take photographs of the issue
  3. Contact us immediately at healthyfishhh@gmail.com or +91-9148-788-275
  4. Refer to our Refund Policy for resolution process

12. Customer Responsibilities

You are responsible for:

  • Providing accurate delivery information
  • Being available at the delivery location
  • Inspecting the order upon delivery
  • Following storage instructions after delivery
  • Reporting issues immediately

13. Unforeseen Circumstances

We shall not be liable for any failure or delay in delivery due to events beyond our reasonable control, including but not limited to:

  • Natural disasters
  • Government actions or restrictions
  • Public health emergencies
  • Civil unrest
  • Strikes or labor disputes

14. Feedback and Complaints

We value your feedback regarding our delivery service. For any concerns or complaints:

We will investigate all complaints and respond within 48 hours.

15. Policy Updates

We reserve the right to update this Shipping Policy at any time. Changes will be posted on our website with an updated “Last Updated” date. Continued use of our services after changes constitutes acceptance of the updated policy.

16. Additional Information

16.1 Relationship with Terms and Conditions

This Shipping Policy should be read in conjunction with our Terms and Conditions, Privacy Policy, and Refund Policy.

16.2 Service Area Expansion

We are continuously working to expand our delivery coverage. Subscribe to our newsletter or check our website for updates on new serviceable areas.

16.3 Business Deliveries

For bulk orders or regular business deliveries, please contact us at healthyfishhh@gmail.com for customized delivery solutions.

Thank you for choosing Healthy Fish! We are committed to delivering fresh, quality fish products to your doorstep.