Healthy Fishhh

Terms and Condition

Terms And Condition

Last Updated: October 27, 2025

1. Introduction

Welcome to Healthy Fish (“we,” “our,” “us,” or “Company”). These Terms and Conditions (“Terms”) govern your use of our website at https://www.healthyfish.co.in and the purchase of our prepared fish products. By accessing our website or placing an order, you agree to be bound by these Terms.

Business Details:

  • Business Name: Healthy Fish
  • Business Type: Proprietorship
  • FSSAI License Number: 11225333000720
  • Contact Email:healthyfishhh@gmail.com
  • Contact Phone: +91-9148-788-275
  • Location: Bengaluru, India

If you do not agree with these Terms, please do not use our website or services.

2. Use of Website

2.1 Eligibility

You must be at least 18 years of age to use our website and place orders. By using our services, you represent and warrant that you meet this age requirement.

2.2 Account Creation

  • Account creation is optional for making purchases
  • You may checkout as a guest without creating an account
  • If you choose to create an account, you are responsible for maintaining the confidentiality of your login credentials
  • You are responsible for all activities that occur under your account

2.3 Prohibited Activities

You agree not to:

  • Use our website for any unlawful purpose
  • Attempt to gain unauthorized access to our systems
  • Interfere with the proper functioning of the website
  • Submit false or misleading information
  • Use automated systems (bots) to access our website without permission
  • Reproduce, duplicate, copy, or resell any part of our website without permission
  • Engage in any activity that could damage our reputation or business

3. Products and Services

3.1 Product Description

We sell prepared fish products that are ready for consumption or cooking. All our products are:

  • Halal (naturally compliant with halal standards)
  • Processed and packaged following food safety standards
  • Subject to quality checks before dispatch

3.2 Product Information

While we strive to provide accurate product descriptions, images, and pricing:

  • Product images are for representation purposes only
  • Actual products may vary slightly in appearance
  • We reserve the right to correct any errors in product information or pricing
  • Weight measurements are approximate

3.3 Pricing

  • All prices are listed in Indian Rupees (INR) and include applicable taxes
  • No minimum order value required
  • Prices are subject to change without prior notice
  • The price applicable at the time of order placement will be charged

3.4 Product Availability

  • Product availability is subject to stock and seasonal variations
  • We reserve the right to limit quantities or discontinue products
  • If a product becomes unavailable after you place an order, we will notify you and process a full refund

4. Orders and Payment

4.1 Order Placement

  • Orders can be placed through our website
  • An order confirmation email will be sent once your order is successfully placed
  • Order confirmation does not guarantee product availability until dispatched

4.2 Order Acceptance

We reserve the right to:

  • Accept or reject any order at our discretion
  • Cancel orders if fraud is suspected
  • Refuse service to anyone for any lawful reason

4.3 Payment Methods

We accept the following payment methods:

  • Credit/Debit Cards
  • UPI
  • Net Banking
  • Digital Wallets
  • Cash on Delivery (COD)

4.4 Payment Processing

  • Payment must be completed at the time of order placement (except for COD)
  • All payments are processed through secure, third-party payment gateways
  • We do not store your complete credit/debit card information

4.5 Order Cancellation

Orders cannot be cancelled once placed. Due to the perishable nature of our products and our same-day delivery commitment, we begin processing orders immediately upon receipt. Please ensure your order details are correct before confirming your purchase.

5. Delivery

5.1 Delivery Area

We currently deliver only within Bengaluru city limits to specific pin codes. Please refer to our Shipping Policy for detailed delivery area information.

5.2 Delivery Time

  • We offer same-day delivery with a maximum delivery time of 1 hour from order confirmation
  • Delivery is subject to address serviceability and order volume
  • Delivery times are estimates and may vary due to unforeseen circumstances

5.3 Delivery Partner

  • Deliveries are fulfilled by our third-party delivery partners
  • We are not liable for delays caused by delivery partners beyond our reasonable control

5.4 Delivery Address

  • You must provide accurate and complete delivery address information
  • We are not responsible for delays or non-delivery due to incorrect address information
  • You must be available at the delivery address to receive the order

6. Food Safety and Handling

6.1 FSSAI Compliance

Our business is registered with the Food Safety and Standards Authority of India (FSSAI).

  • FSSAI License Number: 11225333000720

6.2 Storage Instructions

  • Storage instructions are provided with each package
  • You must follow these instructions to ensure product quality and safety
  • We are not liable for product quality issues arising from improper storage after delivery

6.3 Allergen Information

  • Our products may contain fish and seafood allergens
  • If you have any food allergies, please contact us before placing an order
  • We are not responsible for allergic reactions if you fail to inform us of your allergies

6.4 Consumption Guidelines

  • Please check the product quality upon delivery
  • Consume products within the recommended time-frame as indicated on the package
  • Do not consume if the product appears spoiled or damaged

7. Returns and Refunds

Please refer to our separate Refund Policy for complete information on returns and refunds. Key points include:

  • Refunds are provided only for damaged, spoiled, or incorrect products
  • Refund requests must be verified and authorized by our team
  • Physical returns are not required due to the perishable nature of products
  • Refunds are processed within 48 hours of authorization

8. Limitation of Liability

8.1 Product Liability

  • We take utmost care in preparing and packaging our products
  • We are not liable for any illness, injury, or adverse effects arising from product consumption if proper storage and handling instructions were not followed
  • Our liability is limited to the refund of the purchase price

8.2 Website Availability

  • We strive to keep our website available at all times but do not guarantee uninterrupted access
  • We are not liable for any losses arising from website downtime or technical issues

8.3 Third-Party Links

  • Our website may contain links to third-party websites
  • We are not responsible for the content, privacy practices, or terms of third-party websites

8.4 Maximum Liability

In no event shall our total liability exceed the amount paid by you for the specific product or service giving rise to the claim.

9. Indemnification

You agree to indemnify and hold harmless Healthy Fish, its owners, employees, and partners from any claims, damages, losses, or expenses arising from:

  • Your violation of these Terms
  • Your misuse of our products or services
  • Your violation of any third-party rights
  • Provision of false or misleading information

10. Intellectual Property

10.1 Ownership

All content on our website, including text, graphics, logos, images, and software, is the property of Healthy Fish and is protected by intellectual property laws.

10.2 Restrictions

You may not:

  • Copy, reproduce, or distribute our content without permission
  • Use our trademarks or branding without authorization
  • Modify or create derivative works from our content

11. Privacy

Your use of our website is also governed by our Privacy Policy. Please review our Privacy Policy to understand how we collect, use, and protect your personal information.

12. Dispute Resolution

12.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law provisions.

12.2 Jurisdiction

Any disputes arising from these Terms or your use of our services shall be subject to the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

12.3 Dispute Resolution Process

Before initiating any legal proceedings, you agree to:

  1. Contact us in writing at healthyfishhh@gmail.com describing the dispute
  2. Allow us 15 business days to respond and attempt to resolve the issue
  3. Engage in good faith negotiations to reach a mutually acceptable resolution

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website with an updated “Last Updated” date. Your continued use of our website after changes constitutes acceptance of the modified Terms.

14. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

15. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

16. Contact Information

For any questions, concerns, or complaints regarding these Terms, please contact us:

17. Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.